Home Incident Management for I.T. Departments Book ISBN-10 9781511631747, ISBN-13 978-1511631

Incident Management for I.T. Departments

Very good introduction to a very generic and complex topic of IT incident Management. A very helpful good for beginners. I loved the comment and the precision of this book...

Description

Paperback: 48 pages
Publisher: CreateSpace Independent Publishing Platform; 1 edition (April 4, 2015)
Language: English
ISBN-10: 9781511631747
ISBN-13: 978-1511631747
ASIN: 1511631740
Product Dimensions: 6 x 0.1 x 9 inches
Amazon Rank: 1492234
Format: PDF Text djvu ebook

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Additional Information

An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL's best practices. Topics include: Incident Detection Incident Prioritization Response Plans Managing an Incident Escalation Matrix Communications Plans Vendor Management Documentation Bonus Templates The author has over 30 years of leading I.T. departments for some of the world's largest companies. This...

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